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Please read these booking conditions carefully. They set out your agreement with Steppes Journey and contain important information.
All our travel packages are operated by Steppes Journey and its staff. For some tours we subcontract specialists in activities or locations to make sure you get the best possible service. Official address of Steppes Journey Ulaanbaatar, Mongolia.

The Contract

These Booking Conditions contain important information. It is essential that you carefully read and understand them. The Booking Conditions constitute a legally binding contract between Steppes Journey and you for the services provided by Steppes Journey and set out the basis of your legal relationship with Steppes Journey.

By booking with us and paying the non-refundable deposit, or full payment, you acknowledge that you have read, understood and agree to be legally bound by these Booking Conditions. Acceptance of your booking will be confirmed in writing to you or your travel agent, and a contract comes into existence on the date shown on your confirmation letter or email.

If you have any queries regarding these Conditions or do not understand them, please raise your query with a member of our staff.



1. Become member of Steppes Journey
2. Send us complete booking form
3. Receive our respond including invoice for deposit payment
4. Send deposit payment to confirm your booking
5. Receive our confirmation and receive invitation letter
We will submit confirmation of your successful booking as soon as possible.

Our liability to you
We are responsible for ensuring that your travel arrangements are supplied as agreed before the booking. We take responsibility for the services that we provide as well as the services of our subcontractors. Exemptions are airlines accidents or delays, loss of luggage, or medical and customs regulation, for which we cannot take responsibility. Our liability is limited the total cost of your travel arrangements. We are also responsible for identifying any foreseeable risks associated with your holiday. Adventure travel, by its very nature, may carry greater risks than other holidays. We will do what we can to alert you and your companions to such risks and take steps wherever possible to ameliorate against them.

If we change or cancel your holiday
In the unlikely case that we have to make changes to your travel arrangements, we will notify you or your travel agent at the earliest possible date. We do reserve the right to make changes at any time due to circumstances which lie beyond our control. If the changes increase the cost of your holiday, we will notify you and invoice after your acceptance of the difference in price. If the changes decrease the cost of your holiday we will also inform you and reimburse you the difference. No refund will be made to a participant, who is rejected by our trek leader for any of the reasons, set out below in Participation section (below), or who is unwilling or unable to complete the tour.

Price & Validity
Prices are based on costs and exchange rates applicable when released on the web. Steppes Journey reserves the right to adjust prices whether or not you have already made full payment. We will do everything within our control not to adjust prices and will generally only amend prices in the event of marked fluctuations in exchange rates, fuel costs and other operating costs on which prices are based. Airfares (except when otherwise stated), passport and visa fees, travel insurance, excess baggage charges, airport taxes, gratuities to leaders and guides, extra meals, laundry, drinks, medical expenses, optional activities and trips, and any items of a personal nature are not included in your trip price.

Steppes Journey’s working hours
Monday to Friday: 9a.m.-6p.m.
Closed on public holidays

Date Holiday
Thursday 1 January New Year’s Day
Wednesday 25 February Mongolian New Year 1st Day
Thursday 26 February Mongolian New Year 2nd Day
Monday 1 June Child & Mother’s Day
Monday 13 July Naadam
Thursday 26 November Mongolian Constitution Day
Monday 28 December Christmas Holiday Monday


If you have chosen to travel by Steppes Journey, you must pay the deposit at the time of reservation and must pay the outstanding balance at least 30 days prior to the departure date of your trip. If you register within 30days of departure, the full cost should be paid at the time of registration.
You and your companions will need to be in suitable physical condition to undertake the expedition as set our in your chosen itinerary and become fully aware of the possible risks inherent in adventure travel. You are responsible to paying for or providing for your own personal equipment, tips, airport taxes, the cost of visas, vaccination, additional food and drink, personal spending money, travel insurance, and any other activities or provisions not included in the itinerary. For the protection of all participants, our Tour Leader reserves the right to prevent anyone from taking part in the tour, or any part of it, where that person clearly displays insufficient ability or whose behavior potentially endangers the health and/or safety of other participants.

Prior to the arrival Steppes Journey will provide you with:
a. Visa support and general information about passport and visa requirements.
b. Mongolian, Frequently Asked Questions (FAQ) File If you have any medical conditions or special dietary needs you are responsible for informing us well in advance of your intended arrival. You must ensure that your travel documents, full passport, and visas are in order and will remain valid for the entire length of your stay in Mongolia. We are able to give general advice on these matters but such requirements are subject to change and we cannot be held responsible if you do not check current requirements before your departure.

If you change your holiday.
If you wish to change your travel arrangements in any way, after our confirmation invoice has been issued, for example, you choose a different departure date or change the hotel, we will do our best to accommodate these changes, but this may not always be possible. Please inform us about possible changes as early as possible. Any request to change your travel arrangements must be made in writing by the person who made the booking. If the cost of the trip which you had booked originally is higher than the cost of the new arrangement, the difference will be regulated according to our Cancellation Policy (see below). If the cost of the amended or new itinerary is higher than the original one, then the extra cost of the new travel arrangement will be invoiced.

If you have a complaint arising out of what we have agreed to provide for you please let us know at the earliest opportunity. If a problem arises during your trip, it is important that you advise the Tour Guide, Leader and the suppliers in the first instance who will endeavor to put things right. If your complaint cannot be solved locally you should advise us within 10 days of returning to your home country, in writing, with all other relevant information. Your letter will be given prompt attention. If you fail to follow this simple procedure we cannot accept responsibility, as we would have been deprived of the opportunity to investigate the matter and hopefully rectify any problem.

Travel Insurance
It is essential that all passengers are fully covered with reputable travel insurance cover before setting out on holiday. Insurance must cover personal accident, medical expenses, loss of effects, repatriation costs and all other expenses that might arise as a result of loss, damage, injury, delay or inconvenience.


If the confirmed booking will depart peregrine 30 days or more, payment shall be made by following condition:

  • If your booking cost is 1500$ or more you will need to make deposit of 500$
  • If your booking cost is 500$ to 1500$ you will need to make deposit of 300$
  • If your booking cost is 500$, you will need to make payment all together

If you make booking within 30days of departure, the full cost should be pair at the time of registration.
Note: We reserve the right to cancel any reservation for which the full payment has not been received 30days before the trip begins or you did not transferred on specific date.

Methods of payment

Bank transfer:
Credit card:

Note: All bank charges are charged to the sender’s account.


If you want to make any changes or cancellation in your booked and PAID TICKET (printed), you will be charged for 20% of total amount.

Hotel/Tourist camp
If you cancel booked hotel or tourist camp 30 days prior arrival you will not pay any penalty

Penalty will be:
With in 30-14 days – 20% of total amount
Within 14-3 days -50% of total amount
Within 3 days -100%
Late check out: if you will stay up to 3 p.m. your will need to pay 50% of one day cost.
If you will stay longer then 3p.m. you will need to pay one day full cost.

Depending on the hotel type or season, cancellation charge is different. For more information please contact us.

Rental car/guide/Spa

There are no cancellation charges to 2 working days and up. 100% will be charged in case you cancel within 2 working days.
Note : Once we have started to provide our service from the point of your arrival in Mongolia, no refunds will be made for unused trip arrangements for any reason. There will be no refund given for unused hotel rooms, meals, sightseeing, trek days or any other charges once the trip has commenced. The cost is quoted as a package price and credits are not given for services not used.

You agree that our company may use images of you taken during the trip without recourse to you and without compensation to you, for publicity and promotion purposes only through whatever medium it chooses.

In order to be able to supply a service to you Steppes Journey will need to collect certain information from you, some of which may be of a personal nature. The information may be disclosed to, or collected on our behalf by our service providers to enable the services to be provided, but will not be used by them for any other purpose.

This agreement will be governed by and construed in accordance with the law of Mongolia and each party agrees to submit to the exclusive jurisdiction of the courts of Mongolia as regards any claim or matter arising under this agreement.

Thank you for choosing Steppes Journey. We hope you will have a great journey with us and look forward to welcoming you in our country Mongolia.